AskKip is a desktop app we’re developing. Here’s the experience we’re working toward.
AskKip is not available to buy or download yet.
Step 1
Start with what isn’t working.
Choose a familiar problem or type it in your own words. You do not need to know the name of a setting or an error code.
Product concept
AskKipExample only
What needs help?
My computer is running slow
I'm running out of storage
My internet isn't working
Or in your own words:
“It takes ages to get going in the morning.”
Sketch of a planned screen that asks what needs help. Three familiar problems are listed with icons, the first one chosen, and below them a problem written in everyday words. It is a picture, not a working screen.
Step 2
Know what Kip wants to check.
The plan is to show what information is needed and why, before asking for access.
Product concept
AskKipExample only
What Kip wants to check
Apps that open when you sign inWhy: These can make the start feel slow.
How much storage is freeWhy: Very full storage can slow things down.
Kip asks before looking.
Sketch of a planned screen titled What Kip wants to check. It lists two items, apps that open at sign-in and free storage, each with a short reason, and notes that Kip asks before looking. It is a picture, not a working screen.
Step 3
Read a useful explanation.
Kip should explain what it found, what remains uncertain, and the next step you could take.
Product concept
AskKipExample only
Here’s what Kip found
Found
In this example, seven apps open when you sign in. One of them, Example Music, is rarely used.
Not sure yet
Whether storage is also part of the problem.
A next step you could take
Stop Example Music opening at sign-in. It would stay installed.
Sketch of a planned explanation card with three parts: what was found in a made-up example, what is still uncertain, and a next step you could take. It is a picture, not a working screen.
Step 4
Choose before a change.
A proposed change should say what it affects and whether it can be undone. You decide whether to continue.
Product concept
AskKipExample only
Stop Example Music opening at sign-in?
What changes
One startup setting.
What stays
The app remains installed.
Can it be undone
Yes.
Your choice
Continue, or leave it as it is.
Sketch of a planned permission summary for one made-up change, stopping Example Music opening at sign-in. Four rows say what changes, what stays, whether it can be undone, and that the choice is yours. It is a picture, not a working screen.
Step 5
See what happened.
A clear result and a history of changes should make it easier to understand the outcome or ask someone for help.
Product concept
AskKipExample only
Example Music no longer opens at sign-in. You can still open it yourself.
History
Today, 9:14Startup setting changed. Can be undone.
Today, 9:10 Checked apps that open at sign-in.
Sketch of a planned result: a short confirmation that Example Music no longer opens at sign-in, followed by a history entry that records the change and says it can be undone. It is a picture, not a working screen.
Software that explains, not a person on a hidden connection.
Kip is software, not a human technician. We plan to use AI to turn technical information into plain explanations and help select appropriate troubleshooting steps. AI can make mistakes, so the product needs tested workflows, permission checks, and clear limits.
Some problems need a different kind of help.
A damaged device, a computer that will not start, or a serious security incident may need a qualified professional. AskKip is not available for repairs today, and we are not promising it will solve every problem.