Privacy notice for this website.
About this notice
AskKip is operated by Tobie LLC, an Oregon limited liability company. This notice explains how we handle information through the AskKip website. The AskKip desktop app, Kip, is not yet available. The section called The Kip app and AI says what it will send, and to whom. We will explain its permissions on your computer before offering it for installation.
Information you choose to provide
When you join the waitlist, we collect your email address and any optional name, audience preference, computer type, or feedback you provide. When you contact us, we collect your reply details and message. Please do not send passwords, recovery codes, payment details, private health information, or documents.
| Where | What we collect | Why |
|---|---|---|
| Waitlist form | Your email address (required). Optional: your first name, who the updates are for, your computer type (Windows, Mac, Not sure, or Something else), and a description of a computer problem of up to 500 characters. | To save and confirm your request, send the updates you asked for, and learn what help people need. |
| Contact form | Your email address, your name if you give it, the topic you choose, and your message of up to 2,000 characters. The form does not accept attachments. | To read and reply to your message. |
| Privacy choices form | The type of request, your email address, and any clarification you add. | To unsubscribe you, or to verify and handle a request about your information. |
| Records of your choices | Which notice and purpose you agreed to, when you made the request, and whether it was confirmed or withdrawn. | To honor your choices and show what you agreed to. |
| Email delivery records | The address an email was sent to, which kind of email it was, its delivery status, times, and the message reference given by the email service. | To confirm that requested emails were sent and to stop sending when you unsubscribe. |
| Buying a plan (through Stripe) | Which computer Kip will be on (you choose it on our plan card), and your email address, name and billing address as you enter them on Stripe's checkout page. Your card details are typed on Stripe's page and never reach this website; Stripe gives us a customer reference and the card's brand and last four digits so you can recognise it. The record of your agreement to the plan terms keeps the terms version, the time, the checkout reference, a one-way code of the exact words you agreed to, and a keyed one-way code made from your network address, not the address itself. | To set up your plan, work out the tax, bill it monthly until you cancel, show it to you in Your AskKip, and keep a record of what you agreed to. |
| Signing in | A one-use link sent to your email, and a signed-in session for your browser (a random code we keep only as a hash), plus a small marker cookie that says you are signed in. | To show you your plan, your computers and your billing without a password. |
| Using Kip on your computer | A name you give each computer, when it was added, and for each repair: when it ran, whether it worked, and how much computing it used. Not what was wrong, and never your files. | To count the month's repairs and keep the plan fair. |
Information used to run the website
Our hosting and security services receive connection information needed to deliver and protect the website, such as request time, network address, browser information, and the page requested. The exact information and retention depend on the services listed below.
To limit repeated or automated form submissions, the website itself keeps short-lived, keyed codes made from a range of network addresses. It does not keep your raw network address for this purpose.
The short-lived cookies this website sets are listed on our cookies and browser storage page.
Service providers and other disclosures
We use service providers to host the site, store submissions, send email, and protect the service. They receive information needed for those functions. We may disclose information when necessary to meet legal obligations, protect rights or safety, or support a business transaction, subject to applicable protections.
| Provider | What it does | Information it receives | Region | Its privacy policy |
|---|---|---|---|---|
| Vercel | Hosts and serves the website and runs its forms | Connection information for every request (network address, browser information, requested page, time), and the contents of forms while they are processed | United States (server functions run in the us-east region) | Vercel privacy policy |
| Neon | Stores the waitlist, contact messages, privacy requests, and related records in a database | Email addresses, optional names and answers, contact messages, consent records, email delivery records, and short-lived keyed hashes used for abuse prevention | United States (AWS us-east-1) | Neon privacy policy |
| Cloudflare | Provides DNS for askkip.com, sends the emails you ask for (waitlist confirmations, sign-in links, receipts and notices about your plan), and forwards email sent to our askkip.com addresses to our operator inbox | DNS lookups for askkip.com; for the emails we send you, your email address, the email itself (including any link in it) and whether it was delivered; and the contents and sender details of email you send to an askkip.com address | Global network; email sending and routing processed in Cloudflare data centers | Cloudflare privacy policy |
These providers are not connected yet. Each one joins the list above the day it first receives information:
- Stripe: takes payment for AskKip plans on its own checkout page, bills the plan monthly, and runs the billing page where you update your card or cancel.
- Anthropic: runs Claude, the AI model the Kip app will use to explain a computer problem and suggest a fix.
What we use it for
We use this information to save and confirm waitlist requests, send requested AskKip updates, respond to messages, improve the product concept using feedback, and protect the site from abuse. We do not use your AskKip signup to add you to unrelated Tobie mailing lists.
Product examples and AI
The product preview uses fixed example information. It does not inspect files or settings on your computer. We do not send waitlist or contact submissions to an AI model as part of this website.
The Kip app and AI
Kip is not available yet. When it is, it will use Claude, an AI model run by Anthropic, to explain a computer problem and suggest a fix. Nothing is sent to Anthropic today.
What Kip sends. Your description of the problem, and the technical details Kip gathers about that problem, such as which programs start with your computer or how much space is free. Kip does not send the contents of your documents, photos, emails or messages unless you choose to share a specific file with Kip for a specific repair. Kip on your computer does not know your email address or your card, so it cannot send them.
What Anthropic does with it. Anthropic’s terms for business customers say it may not train its models on what customers send. Its privacy center says it deletes what is sent, and Claude’s answers, within 30 days, with some exceptions: for example, when the law requires it to keep them longer, or when its automated safety systems flag a request as breaking its usage policy, in which case it may keep the request and the answer for up to 2 years. We checked these pages on September 26, 2026, and we will check them again before Kip is available.
What we control. What Kip sends, and that it asks before any change on your computer. We will not choose to let Anthropic use your information to train its models. On our own systems we keep only what the table above lists for using Kip: a name for each computer and, for each repair, when it ran, whether it worked, and how much computing it used.
Advertising and sale of information
We do not sell information collected through this website or use it for targeted advertising. We do not install advertising pixels or session-replay tools.
This website does not use analytics tools or a chat widget.
No other company collects information about your activity across websites through this site, so Do Not Track and Global Privacy Control signals have nothing to switch off.
How long information is kept
- Unconfirmed waitlist requests are removed after 30 days.
- Optional free-text product feedback, such as the problem you describe on the waitlist form, is removed after 90 days.
- Contact messages are removed 90 days after the conversation is closed, and never kept more than 12 months after we receive them.
- Confirmed waitlist details are kept while they are needed for the updates you requested, unless you ask us to remove them or the project ends. We periodically review whether the list is still needed.
- If you unsubscribe, we keep a minimal record so that we do not email you again: a one-way code made from your email address, not the address itself.
- Expired confirmation links and short-lived abuse-prevention records are removed.
- Billing records (your plan, its payments, and your agreement to the plan terms) are kept for seven years after the last payment, as tax and consumer law expect; the record of your agreement is kept at least three years. Repair records are kept with them and hold counts and times, not what was wrong.
- Signed-in sessions are removed 30 days after they end or you sign out; sign-in links a week after they expire.
These removals are carried out by our own cleanup process. Backups and the logs kept by our hosting, database, and email providers follow those providers’ own schedules.
Your choices
You can unsubscribe from product emails without creating an account. You can also ask about, correct, or request deletion of information you submitted. We may need to verify that a request relates to your own information. We will not ask for your computer password or an identity document through a general form.
Security
We use access controls and other safeguards appropriate to this website. No online service can promise absolute security.
To report a suspected security problem, see how to report a website issue.
Audience and international access
AskKip is intended for adults. This website is not designed to collect information from children. Our initial product planning is focused on the United States. Information may be processed where our service providers operate, as described above.
Changes and contact
We may update this notice when the website or its practices change. The date below shows the latest revision.
Questions about this notice can be sent through our contact form, with Privacy as the topic, or by email to privacy@askkip.com. Requests about your own information can be made on the privacy choices page.