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Safer support

How do I check a suspicious tech-support message?

Reviewed by AskKip editorial

Pause before calling a number, downloading a tool, or paying. Check the claim through contact details you find independently, rather than trusting the message itself.

Notice the pressure.

Unexpected support offers, urgent warnings, requests for remote access, and unusual payment instructions deserve caution. A message can display a recognizable company name without coming from that company.

Use a separate way to verify.

Open the company’s official website yourself or use contact information you already trust. Do not rely on a link or phone number in the suspicious message.

Do not use this website as a threat scanner.

AskKip cannot determine whether your computer is infected. Its product example does not inspect your device. You do not need to upload a private screenshot here to read our guides.

Already shared access, money, or account information?

Use the FTC’s official recovery guidance and contact the relevant service or financial institution through independently verified details. The appropriate next step depends on what you shared. A marketing page cannot replace incident-specific assistance.

You can report a scam to the Federal Trade Commission at ReportFraud.ftc.gov.

Keep the useful information, not the panic.

Make a note of what the message claimed and what you did. Share only the information needed when seeking help. Do not send passwords or private documents to a general website form.

Sources

We use official support and consumer-safety sources. Instructions are checked before publication and may vary by device.